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Tickets
The Bellavino Experience

The money bit

Last updated 18 October 2026

The short version

  • Tickets are non-refundable, unless the event is cancelled or moved to a new date.
  • Can’t make it? You don’t need a refund: pass your ticket to a friend for free from My Tickets, any time before doors open.
  • When we do refund, the money goes back to the card or Mobile Money wallet you paid with, and usually arrives in 3–10 working days.

When you can get a refund

  • The event is cancelled. Everyone gets a full refund of what they paid. We start the refunds ourselves; you don’t need to ask.
  • The event moves to a new date. Your ticket stays valid for the new date. If you can’t make the new date, ask for a refund within 7 days of us announcing the change.
  • Something went wrong with your payment, for example you were charged but didn’t get tickets, or you were charged twice. Message us and we’ll sort it.

Changes to the line-up, set times or performers are not grounds for a refund. Neither is being refused entry for breaking the Event Policy (no ID, under 18, or behaviour), or not turning up.

How much you get back

  • We refund the full amount you actually paid for the ticket. Bellavino absorbs the payment processing fee; it isn’t taken from your refund.
  • If you used a discount code, you get back what you paid after the discount.
  • Complimentary (free) tickets have nothing to refund.

How long it takes

Refunds are processed by our payment provider, Paystack, back to your original payment method. Paystack says refunds usually reach customers within 3–10 working days, depending on your bank or Mobile Money provider. Weekends and public holidays aren’t working days.

When we refund you, you’ll get an email with a refund reference. If the money hasn’t arrived after 10 working days, contact your bank or Mobile Money provider with that reference, or message us and we’ll chase it with Paystack.

Once a ticket is refunded, its QR code is cancelled and won’t scan at the door. Refunds can only be processed within one year of the original payment.

How to ask

WhatsApp us on +233 50 201 3224 or email support@thebellavinoexperience.com with your order reference (it starts with BV- and is in your ticket email).